Customer service performance appraisal

The Crucial Difference: Reactive IT Vs Proactive IT – How IT Customer Care Impacts Business Success

In the ever-evolving digital landscape, Information Technology (IT) has become the backbone of virtually every business. It forms the critical infrastructure that facilitates business operations, promotes growth, and ensures sustainability. However, the role of IT goes beyond mere problem-solving; it’s about caring for customers, understanding their needs, and aligning the technological strategy with the broader …

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