Outlook Not Synchronizing With Gmail

We have a client that uses several email addresses from within Microsoft Outlook. Some of them connect to Exchange. Some connect to IMAP (regular email), and some connect to G-mail. G-mail is IMAP, except it has weird requirements that change without any sort of notification.

So here we are, the client is getting all sorts of popups asking him to log into G-mail when he synchronizes mail. This happens from time to time when he changes his account settings, but it never happens all at once. So, we knew something else was wrong.

The first thing we tried was to go ahead and re-enter his password. Sometimes, for whatever reason, the password gets lost or one or the other services require a manually entered password occasionally. This wasn’t the problem as the issue did not go away.

The next thing we tried was to examine the account settings inside Google. You can do this by going to https://account.google.com. Your security settings will be where to look for password issues and security problems associated with the account. We didn’t find anything wrong, so we moved on.

The last thing we did was consult TechNet at Microsoft about this issue where we found many possible solutions. We will share those with you below:

  • Use a Google Application Password: Sometimes Google does not play nice with programs they feel are less than security-savvy. This is a good thing usually, but it creates a bit of an inconvenience. An App Password is a unique password that is used for these special programs that is unique to that particular program. It is not your regular password for that account, but it is used in place of that password. It is like a special password for just that application. Hence, the name “application password.” You can find the details linked HERE.
  • Check your license. Sometimes your Office license gets switched off for non-payment or for other accidental or weird reasons like leaving a job or changing license plans. So, check that your license is associated with your office account. Here is how to check that: Just go to “File” in the upper left corner. Then go to “Office Account” in the middle on the left. You should see that you are signed in. It will indicate that you have either a subscription product or a purchased license. If you do not see an account in this window, you should sign into Office. Here is a link that will show you how.
  • Privacy Settings: Outlook has privacy settings that will allow you to restrict information shared with third-party services – like Gmail. To find those privacy settings, navigate to:
    File > Office Account > Account Privacy – Manage Settings (on the left in the middle)
    A window will pop up that says “Your data, controlled by you” at the top. In this window, Make sure you have at least “All connected experiences” (bottom of Connected Experiences section) and “Experiences that download online content” checked. These features, if not turned on, cannot download account information necessary to sign into Gmail IMAP functions necessary to connect an account to Gmail through Outlook.

This is by far not a complete list of all of the problems you could be having with Outlook. It is a great program and the most widely used business application used for sending and receiving emails, but sometimes it is really just too much to handle. We get that, so our services are available to those who would want them. Just click the link below to open a new ticket with us and we will be happy to get you working again.

What should I do if I suspect my computer has been hacked?

Getting an email that tells you that your computer has been hacked or seeing suspicious activity on your computer is a cause for deep concern.  Hollywood and the press has done a great job of raising our levels of concern for this kind of intrusion.  There are a few signs of intrusion you can look for, a few things to do if you see signs of intrusion, and a few things you can do right now to prevent it.

Continue reading “What should I do if I suspect my computer has been hacked?”

Weird Noises in the Machine

Look, I am not poking fun at anyone when I say this, but if your computer is making weird noises, it’s probably trying to tell you something.  Weird noises can mean many things, and typically they are not good.

Continue reading “Weird Noises in the Machine”

Acer Aspire 5750 – 6866 will not turn on

Hi Folks,

This is a troubleshooting entry to help those DIYers and other techs working on this laptop (or one like it.)

Here are some of the symptoms this laptop has exhibited:

  • Laptop starts up intermittently (Sometimes will start and go to Windows.  Sometimes will not even POST.)
  • Battery will not charge
  • Power and battery light flash 5 times
  • Power and battery light flash continuously
  • Powers on then shuts off 2 seconds later

This laptop has a replacement power supply (Lite-on) and a replacement battery (new Duracell).  After doing some research, I have determined that neither of these replacement parts should cause any of these issues unless they are defective.

Here is what I did to eliminate possible causes and the results in sub bullets below:

  • Remove the battery (AC adapter only)
    • intermittently starts up or…
    • starts up and then shuts down after 2 seconds.
  • Run with only battery
    • will not start up and…
    • only blinks power light and power indicator on front edge (dead battery)
  • Run with both AC and Battery
    • intermittently starts up AND…
    • blinks power indicator, power button (blue) and blinks battery indicator (orange)
  • Visually inspected the motherboard without removing power jack connection and power jack connection to the motherboard
  • Visually inspected the power jack without removing.
  • Changed out the CMOS battery (to no avail)
  • Charged overnight
  • Discharged overnight and recharge without turning on the power.

None of this worked.

Here is how I finally found the issue.  I completely removed the power jack cable and inspected it.  Though it looked intact from a cursory visual inspection after removing the top panel, the real problem was that the ground wire had become dislodged.  However, it remained in place in such a way that a visual inspection without a continuity test would not find out that the ground wire had become disconnected from the solder point.  So, a technician, doing a visual inspection, would not have found the problem.

I had to completely remove the left speaker, lcd panel and hinges before I could get to the motherboard, disconnect all cables, antennae, and wires, to finally flip it over and remove the motherboard connection to the jack and finally the jack itself from the case which was attached with adhesive tape.  After doing a continuity test and finding that the ground connections were both intermittently working, was I able to check the solder point which was under shrink tubing and thus not visible to reveal the problem.  Also, this created a lot of false positives and could have damaged the motherboard due to power issues.

So, gentle reader… please test the power jack continuity if you have any of the issues above.  Or, you can just replace the power jack and see if that was the cause.