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Customer service performance appraisal

The Crucial Difference: Reactive IT Vs Proactive IT – How IT Customer Care Impacts Business Success

In the ever-evolving digital landscape, Information Technology (IT) has become the backbone of virtually every business. It forms the critical infrastructure that facilitates business operations, promotes growth, and ensures sustainability. However, the role of IT goes beyond mere problem-solving; it’s about caring for customers, understanding their needs, and aligning the technological strategy with the broader …

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What should I do if I suspect my computer has been hacked?

Getting an email that tells you that your computer has been hacked or seeing suspicious activity on your computer is a cause for deep concern.  Hollywood and the press has done a great job of raising our levels of concern for this kind of intrusion.  There are a few signs of intrusion you can look …

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Acer Aspire 5750 – 6866 will not turn on

Hi Folks, This is a troubleshooting entry to help those DIYers and other techs working on this laptop (or one like it.) Here are some of the symptoms this laptop has exhibited: Laptop starts up intermittently (Sometimes will start and go to Windows.  Sometimes will not even POST.) Battery will not charge Power and battery …

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